- How to Purchase
- What’s Included in the Purchase
- Restoring Previous Purchases
- Payment Methods and Policies
- Common Questions & Issues
Introduction
AR Kid’s Kit offers various free and premium content sections. While many basics are available at no cost, you can unlock additional features, advanced lessons, and premium sections through in-app purchases. This post explains how to make a purchase, restore purchases, and troubleshoot common issues.
1. How to Purchase
- Sign In First
- In-app purchases are linked to your account.
- If you haven’t already, create or sign (from the app or via link) in to your account to ensure all purchases are saved and restorable.
- Access a Locked Section
- On the Main Page, tap any locked section (e.g., dinosaur pack, math sections).
- You’ll see a prompt with a Market Icon button.
- Solve Parent Gate.
- Complete Payment
- Follow the on-screen instructions.
- Payment methods depend on your device’s store (Apple App Store or Google Play).
- Once the purchase is successful, the locked content will automatically unlock.
2. What’s Included in the Purchase
Premium Learning Content: Additional topics, activities, and 3D models not available in the free version.
3. Restoring Previous Purchases
- Sign In with the Same Account
- To retrieve purchases made under a specific email, ensure you use that same email to log in.
- Automatic Restore
- In many cases, the app automatically detects previous purchases (previous app versions) and unlocks them once you sign in.
- Manual Restore
- If you don’t see your content unlocked, navigate to the Profile page or the Main page’s settings.
- Look for a Restore Purchases button or link.
- Troubleshooting
- If purchases still don’t appear, make sure you’re on the latest version of the app and confirm your payment method was successful.
- Contact Support if the problem persists: [email protected].
4. Payment Methods and Policies
- App Store / Play Store
- Your payment options (credit card, debit card, PayPal, etc.) are handled by Apple or Google.
- For billing concerns or payment method issues, check the relevant store’s account settings.
- Refunds
- Refund policies differ between Apple and Google. Generally, you must request a refund directly from the app store within their given timeframe.
- AR Kid’s Kit cannot directly process refunds, as all payments are managed by the respective app store.
5. Common Questions & Issues
- Why Can’t I Purchase Content as a Guest?
- You must have a valid account to link your purchases and restore them later if you switch devices.
- I Purchased on One Device, but It’s Not Unlocked on Another.
- Sign in with the same account you used for the purchase. Purchases are synced across devices once you’re logged in.
- I’m Getting an Error Message When Buying.
- Check your internet connection and verify your payment details in the App Store or Play Store.
- Try restarting the app or your device before attempting again.
Conclusion
In-app purchases allow you to expand your child’s educational journey with extra content and features in AR Kid’s Kit. As long as you’re signed in, you can easily purchase, restore, and access all premium sections across multiple devices.
For more details or assistance, reach out to our Support Team or visit the Troubleshooting & FAQs post.